Refund policy
Refunds
As all number plates are custom-made to your specifications, and our luxury number plate holders are made to order, all sales are final and non-refundable. We do not accept returns or offer refunds unless an item is faulty, damaged, or incorrect due to our error.
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours at platezoneuk@gmail.com. We may request photographs and details of the issue to assess your claim.
If your claim is approved, we will provide instructions on how the item should be returned and arrange a replacement or refund where applicable.
For any questions regarding your order, please contact us at platezoneuk@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
As our number plates are custom-made and personalised to your specifications, they cannot be returned or refunded unless they are faulty, damaged, or incorrect due to our error.
Exchange's
All number plates are custom-made and personalised to your specifications, we do not offer exchanges once an order has been produced. Please ensure all registration details, sizing, and specifications are correct before placing your order.
Legal Number Plate Documentation
For road-legal number plates, customers are required to provide valid proof of identity and proof of entitlement in accordance with UK regulations. Documents can be uploaded directly on the product page when placing your order.
If the required documents are not uploaded at the time of purchase, we will contact you via email or WhatsApp to request them. We will hold your order for up to 7 days while awaiting the necessary documentation.
If we do not receive the required documents within 7 days of our request, your order will be cancelled and a refund will be issued.
Warranty
All of our number plates are supplied with a 3-year manufacturer’s warranty, covering defects in materials and workmanship.
This warranty applies only to manufacturing faults. This warranty does not cover damage caused by drilling, modification, impact, misuse, neglect, or improper installation.
If you believe your number plate has a manufacturing defect, please contact us with details and photographs of the issue so that we can assess your claim.
Return Shipping Costs
If you believe there is an issue with your number plate, please contact us before returning the product. We will arrange for our dedicated courier to collect the plate(s) and return them to our facility for inspection.
Once received, we will investigate the product to determine whether the issue is due to a manufacturing defect or other cause.
- If the fault is found to be due to a manufacturing defect or an error on our part, we will cover all collection and replacement shipping costs.
- If the damage or issue is found to have been caused by impact, misuse, improper installation, drilling, modification, or any other factor not related to manufacturing, the customer will be responsible for any collection, return, and replacement shipping costs.
We will provide our findings and discuss the available options with you before any further action is taken.
Cancellation Policy
Due to the custom nature of our products, Once production has commenced, orders cannot be cancelled.
Please ensure all order details are correct before placing your order.
Delivery Issues
We strive to provide a fast turnaround time on all orders. At checkout, we offer both a Free Delivery option (2–4 working days) and a Next Day Delivery option via Royal Mail Tracked 24.
Orders placed Monday to Friday before 3:00 PM and selecting Next Day Delivery are typically delivered on the next working day. Please note that only weekdays and Saturdays are considered working days for delivery purposes.
While we aim to dispatch and deliver all orders within the stated timeframes, delivery services are provided by third-party couriers. On occasion, Royal Mail or other delivery providers may experience operational delays that are beyond our control. As such, delivery dates are estimates only and cannot be guaranteed.
We are not liable for delays caused by courier networks, adverse weather conditions, strikes, or other circumstances outside of our control. If your order has not arrived within the expected timeframe, please contact us and we will assist in investigating the issue.
As a gesture of goodwill, if you have paid for our Next Day Delivery service and your order is not delivered on the next working day, we may, at our discretion, refund the delivery charge paid. This will be assessed on a case-by-case basis and does not apply where delays are caused by circumstances beyond the courier’s control, such as severe weather, industrial action, or other exceptional events.
Delivery Address Changes and Customer Instructions
Once an order has been dispatched, any changes requested by the customer to the original delivery instructions, including but not limited to redirecting the parcel to a pickup location, requesting delivery to a neighbour, safe place, alternative address, or any other delivery alteration made through the courier, are made at the customer's own risk.
Our responsibility is limited to shipping the order to the delivery address provided by the customer at the time of purchase. We are not liable for any delays, loss, damage, failed delivery, or missing parcels resulting from changes made to the delivery instructions after dispatch.
Where tracking confirms that the parcel has been delivered according to the customer's amended instructions or to the original address provided at checkout, refunds, replacements, or claims will not be accepted.
Accessories Refund Policy
Personalised Keyring's
All personalised keyrings are custom-made to your specification and are therefore non-refundable and non-returnable once production has begun.
If your keyring arrives damaged, defective, or incorrect due to an error on our part, please contact us within 48 hours of delivery with photographs and we will assess the issue and arrange a replacement where appropriate.
Custom Badges
All badges are manufactured to order and are non-refundable and non-returnable unless they arrive damaged, defective, or incorrect due to an error on our part.
Any issues must be reported within 48 hours of delivery and supported with clear photographs.
Air Fresheners
Due to hygiene reasons and the nature of the product, air fresheners are non-refundable and non-returnable once dispatched.
If an air freshener arrives damaged, defective, or incorrect due to an error on our part, please contact us within 48 hours of delivery with photographs and we will arrange a replacement where appropriate.
Sticky Pads
Due to the nature of adhesive products, sticky pads are non-refundable and non-returnable once dispatched.
We cannot accept returns or offer refunds for sticky pads that have been used, applied, removed, incorrectly fitted, or where the adhesive performance has been affected by surface condition, weather, installation method, or vehicle preparation.
If your sticky pads arrive damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with photographs and we will arrange a replacement where appropriate.
Show Plates Disclaimer
Show plates are custom-made display plates and may not comply with UK road-legal requirements, including regulations relating to font, spacing, sizing, and markings.
Show plates are intended for display, exhibition, showroom, and off-road use only. It is the customer’s responsibility to ensure any plate used on a vehicle complies with all applicable laws and regulations.
PlateZone accepts no liability for the misuse of show plates or any penalties, fines, or legal consequences arising from their use.
As all show plates are custom-made to the customer’s specification, they are non-refundable and non-returnable unless faulty, damaged, or supplied incorrectly by us.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015
Contact
For all refund, return, exchange, and warranty enquiries, please contact us at:
Email: platezoneuk@gmail.com
We aim to respond to all enquiries within 1 working day.